Return Policy

Thank you for shopping Crystal Backdrops!  We want you to feel like every selection is the perfect one for you. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund, exchange, or store credit within 30 days of purchase. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.  Returned items must have no visible signs of wear or use.

There are a few items that can’t be returned:

  • Clearance items
  • Items you have modified 
  • Other items marked as non-returnable

However, if your item is defective or damaged, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.  See Defective and Damaged Items below.

You can choose to receive store credit for your return, exchange, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.  Please allow up to 2 weeks for us to fully process your return and issue your refund.

To get started, click the link below to start the Return Authorization process.

Return Authorization Link

After submitting your Return Authorization via the link above, we’ll provide return instructions. Be sure to complete this process within 30 days of purchase.


Defective and Damaged Items

Shipping Damage (only for expedited shipping - not free)

While we do work diligently with shipping carriers to arrange cost effective shipping for you, we unfortunately cannot process shipping damage claims on their behalf.  Please contact your shipping carrier directly for any shipping related damage claims.

Manufacturer Defects

We know how frustrating this situation can be and we apologize for your less than perfect experience.  We will work with you to correct the defect with the following steps:

  1. Provide replacement parts and work with you to correct the manufacturing defect
  2. If we cannot correct the manufacturing defect, then we will help you with an exchange, or provide a refund, whichever you prefer.

Note that return shipping for manufacture defective items is free.